All products shipped from us will be provided with a tracking number.
Note: all Canadian wholesale or customer orders will be shipped within two days of order confirmation and should arrive within 3-5 business days of shipping date.
A notice will be sent to your inbox once the item has been shipped and we'll do our best to ship out immediately.
For our stockists, since orders are generally larger processing times may vary. We try our best to ship out within 3-4 days of processing your order. During the processing times we will reach out via email to inform you of the status of your purchase order.
*Currently we're not shipping to the US due to COVID-19. We will continue shipping to the US when the situation improves.*
Standard USA shipping via USPS is $9.95 and takes 6–8 business days. This is the only option for USA shipping at this time.
If after contacting USPS, you still need assistance regarding locating your order feel free to contact us and we will be happy to assist you.
For U.S orders, orders will be shipped out within 3-4 days. Note there may be minor delays or the possibility of additional fees due to U.S. customs.
If there are any issues or questions please don't hesitate to contact us, we look forward to talking to our customers and ready to help anytime.
Contact us at firstname.lastname@example.org.
Our policy lasts 15 days. If 15 days have passed since your package arrived unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 21 days after delivery.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to: West Island Co. 68 Abell Street Toronto Ontario, Canada M6J0B1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.